Singapore Airline Industries Research Paper Example | Topics and Well Written Essays - 2000 words

Singapore Airline Industries - Research Paper Example These two policies have to be adapted to produce excellent services for an airline. Research has shown that poor services in the airline industry result from social, technological human factors and not technology. The Human Resource contributes highly to ensuring the airline has customer-centric, learning-oriented workforce that adapts to changes. The airline industry is competitive, safety sensitive, and there raised technology (Holloway, 1998). It is thus necessary to ensure the organization’s employees are competent enough. The Singapore airlines adopt this by strictly checking on the staff. Staff training, development, and aim to reach the highest performance standards are what makes Singapore Airlines stand. Singapore airline has a training center, opened in January 1993 and located at Singapore. It is the hub of airlines’ training programs. It offers pieces of training of the cabin crew, flight crew commercial and IT training. This paper covers how Singapore airli nes use Human Resource concepts or methods to perform internal and external recruitment and staffing. Flight crew training at the Singapore training center The Singapore Flying College (SFL) conducts basic flying pieces of training, also called ab-initio training (Heracleous, et al. 2009). These services provided for Singapore Airlines, Singapore airline cargo, and Silk Air cadet pilots. They issued with an Air Transport Pilot License with the instrument rating. Initial ab-initio training takes place in Singapore at Seletar airport. The intermediate and final phases of 15 months carried out at Jandakok (a branch of the college). In Seletar, Cessna 152 planes used while Cessna 172s planes used in jandakot Three-quarters of the flying training had done in Western Australia while all the ground training done in Singapore. Cadet pilots trained at the college of Singapore, Jandakot, Western Australia and Maroochydore, Queensland. Cadet pilots proceed to Advanced Flight Training (AFT) at Maroochydore in Australia for basic flight training where they train on the Learjet 45 for three months (Heracleous et al, 2009). A Learjet 45 is a high-performance jet with a twin engine. Cadets finish 70 flight hours in the leaser 45 and other exams then proceed to Singapore airlines Flight crew training center for specialized training. The Flight Crew training center has seven simulators that replicate cockpits of aircrafts operated by Singapore Airlines (Heracleous & Wirtz, 2010, p.45). They can also simulate the various motions of flight. The center contains a cabin evacuation trainer who trains the crew on how to deal with emergencies and procedures of evacuation in case of one. They check the biennial proficiency for all pilots. Safety training carried out where firefighting and life raft boarding drills administered to pilots and cabin crew. There is also training of the safety pool that can stimulate waves, water evacuation training, a series of fire-fighting drills and six -door training. First- aid training takes place at the center at this stage. Ground studies This is where classroom studies take place. The method majorly used is the Computer-based training (CBT). A team of qualified instructors gives technical instructions about the aircraft systems and performance.